Learner Resources-VU22384 Develop and document a learning plan and portfolio Quote Units of competency ICTSAS305 Provide

Units of competency ICTSAS305 Provide ICT advice to clients ICTWOR306 Resolve technical enquiries using multiple information systems ICTWOR308 Provide customer service to telecommunications customers * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBSUS401 Implement and monitor environmentally sustainable work practices BSBWHS304 Participate effectively in WHS communication and consultation processes ICTICT202 Work and communicate effectively in an ICT environment ICTICT301 Create user documentation ICTICT302 Install and optimise operating system software ICTSAS308 Run standard diagnostic tests Elective units BSBEBU401 Review and maintain a website ICTWEB201 Use social media tools for collaboration and engagement ICTWEB302 Build simple websites using commercial programs ICTWEB303 Produce digital images for the web ICTICT203 Operate application software packages ICTNWK303 Configure and administer a network operating system ICTSAS305 Provide ICT advice to clients ICTNWK401 Install and manage a server ICTNWK403 Manage network and data integrity ICTNWK408 Configure a desktop environment ICTNWK302 Determine and action network problems * We can develop additional elective units that are not listed on request (Please contact us for further information)

Self Study Guide

Core units FNSCUS511 Develop and maintain professional relationships in financial services industry FNSFMB411 Prepare loan applications on behalf of clients FNSFMB412 Identify client needs and present broking options FNSFMB512 Identify and develop credit options for clients with special financial circumstances FNSFMB513 Present broking options to client with special financial circumstances FNSFMB514 Implement complex loan structure FNSFMK515 Comply with financial services regulation and industry codes of practice FNSINC411 Conduct work according to professional practices in the financial services industry FNSINC504 Apply ethical frameworks and principles to make and act upon decisions FNSRSK511 Undertake risk identification Elective units BSBESB404 Market new business ventures BSBHRM413 Support the learning and development of teams and individuals BSBLDR523 Lead and manage effective workplace relationships BSBLDR602 Provide leadership across the organisation BSBOPS502 Manage business operational plans * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Resources-VU22384 Develop and document a learning plan and portfolio Quote Units of competency ICTSAS305 ProvideOur learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all