Assessment Kit-HLT57715 Diploma of Practice Management MSF aggressive or abusive customers SIRXECM002

aggressive or abusive customers SIRXECM002 Prepare digital content SIRXMKT002 Use social media to engage customers SIRXCHA001 Facilitate the change process * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units CHCDIV001 Work with diverse people CHCVOL001 Be an effective volunteer HLTWHS001 Participate in workplace health and safety BSBCMM201 Communicate in the workplace Elective units CHCCOM005 Communicate and work in health or community services CHCLEG001 Work legally and ethically HLTAID010 Provide basic emergency life support * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency ICTCYS607 Acquire digital forensic data ICTCYS615 Detect and respond to cyber security insider risks and threats ICTCYS614 Analyse cyber security insider risks and threats and devise recommendations ICTCYS601 Create cyber security standards for organisations * We can develop additional elective units that are not listed on request (Please contact us for further information)

codes and specifications UEEEC0003 Assemble and set up basic security systems UEERE0001 Apply environmentally and sustainable procedures in the energy sector Elective units BSBOPS203 Deliver a service to customers UEECO0002 Maintain documentation ICTICT214 Operate application software packages UEECD0020 Fix and secure electrotechnology equipment UEEIC0002 Assemble

Assessment Kit-HLT57715 Diploma of Practice Management MSF aggressive or abusive customers SIRXECM002Our assessment resources contain everything you need to begin assessing your learners. Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our assessment resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of