Assessment Kit-SIRXCEG007 Develop online customer service standards PMA We design and develop our

We design and develop our resources in consultation with VET experts

Core units AHCOCM303 Follow Aboriginal and/or Torres Strait Islander cultural protocols AHCWHS302 Contribute to workplace health and safety processes AHCWRK320 Apply environmentally sustainable work practices Electives AHCOCM201 Maintain cultural sites AHCOCM202 Observe and report plants or animals AHCOCM203 Record information about Country AHCOCM301 Provide information on Aboriginal and/or Torres Strait Islander Peoples' cultural practice AHCCHM304 Transport and store chemicals AHCCHM307 Prepare and apply chemicals to control pest

Core units BSBOPS304 Deliver and monitor a service to customers BSBPEF301 Organise personal work priorities HLTAID011 Provide First Aid HLTWHS001 Participate in workplace health and safety SISFFIT032 Complete pre-exercise screening and service orientation SISFFIT033 Complete client fitness assessments SISFFIT035 Plan group exercise sessions SISFFIT036 Instruct group exercise sessions SISFFIT040 Develop and instruct gym-based exercise programs for individual clients SISFFIT047 Use anatomy and physiology knowledge to support safe and effective exercise SISFFIT052 Provide healthy eating information Electives BSBOPS403 Apply business risk management processes BSBSUS211 Participate in sustainable work practices BSBWHS332X Apply infection prevention and control procedures to own work activities BSBXTW301 Work in a team * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBMED301 Interpret and apply medical terminology appropriately CHCCOM005 Communicate and work in health or community services CHCDIV001 Work with diverse people HLTAHA027 Assist with an allied health program HLTAHA049 Recognise impact of health conditions HLTINF006 Apply basic principles and practices of infection prevention and control HLTWHS001 Participate in workplace health and safety Elective units CHCAGE007 Recognise and report risk of falls CHCAGE011 Provide support to people living with dementia CHCCCS002 Assist with movement CHCCCS006 Facilitate individual service planning and delivery CHCCCS020 Respond effectively to behaviours of concern * We can develop additional elective units that are not listed on request (Please contact us for further information)

Assessment Kit-SIRXCEG007 Develop online customer service standards PMA We design and develop ourOur assessment resources contain everything you need to begin assessing your learners. Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our assessment resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of