Learner Resources-PMASS00017 Contractor induction Skill Set New Product Units of competency PSPGEN002 Use

Units of competency PSPGEN002 Use routine workplace communication techniques PSPETH001 Uphold the values and principles of public service PSPGEN016 Address client needs PSPGEN003 Deliver a service to clients * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBLDR403 Lead team effectiveness HLTWHS003 Maintain work health and safety SIRCCPM001 Assist in managing Pharmacy Medicines and Pharmacist Only Medicines Electives HLTAAP001 Recognise healthy body systems BSBCUS401 Coordinate implementation of customer service strategies SIRXCEG003 Build customer relationships and loyalty SIRXCEG008 Manage disrespectful

ICTSAS211 Develop solutions for basic ICT malfunctions and problems * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units AVIF0029 Implement threat and error management strategies AVIF0030 Manage safe flight operations AVIH0013 Plan a flight under instrument flight rules AVIH0017 Navigate aircraft under instrument flight rules AVIW0032 Operate and manage aircraft systems AVIY0033 Operate aircraft using aircraft flight instruments AVIY0044 Conduct a 2D instrument approach AVIY0050 Perform instrument arrival and standard arrival route procedures AVIY0073 Operate aircraft in the traffic pattern at night AVIY0074 Perform non-published instrument departure procedures AVIY0075 Perform published instrument departure procedures AVIY0076 Perform visual circling approach AVIY0081 Conduct a 2D global navigation satellite system non-precision instrument approach Electives AVIH0015 Plan a flight under night visual flight rules * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Resources-PMASS00017 Contractor induction Skill Set New Product Units of competency PSPGEN002 UseOur learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all