Learning and Assessment Kit-MEM13015 Work safely and effectively in manufacturing and engineering New Product Units of competency SITXCCS007 Enhance

Units of competency SITXCCS007 Enhance customer service experiences SITXCCS008 Develop and manage quality customer service practices SITXCOM005 Manage conflict * We can develop additional elective units that are not listed on request (Please contact us for further information)

eggs and farinaceous dishes SITHCCC031 Prepare vegetarian and vegan dishes SITHCCC042 Prepare food to meet special dietary requirements SITXCCS014 Provide service to customers SITHCCC025 Prepare and present sandwiches BSBSUS211 Participate in sustainable work practices SITXWHS006 Identify hazards

Core units TLIE1003 Participate in basic workplace communication TLIF0009 Ensure the safety of transport activities (Chain of Responsibility) TLIF0025 Follow work health and safety procedures TLIL0007 Complete workplace induction procedures TLIX0023 Identify the roles and functions of the supply chain industry Elective units TLIA0010 Identify goods and store to specifications TLIA0019 Despatch stock TLIA1001 Secure cargo TLIC1051 Operate commercial vehicle TLID0015 Load and unload goods/cargo TLID0016 Operate a forklift TLIF2010 Apply fatigue management strategies TLIO0003 Follow security procedures when working with goods and cargo TLIP2029 Prepare and process financial documents * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBWHS201 Contribute to health and safety of self and others CUAACD201 Develop drawing skills to communicate ideas CUAPPR301 Produce creative work CUARES301 Apply knowledge of history and theory to own arts practice Elective Units BSBCRT101 Apply critical thinking techniques BSBCRT301 Develop and extend critical and creative thinking skills BSBDES201 Follow a design process CUAANM302 Create 3D digital animations BSBADM311 Maintain business resources BSBDIV301 Work effectively with diversity BSBFIA301 Maintain financial records BSBINN301 Promote innovation in a team environment * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learning and Assessment Kit-MEM13015 Work safely and effectively in manufacturing and engineering New Product Units of competency SITXCCS007 EnhanceOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to