Session Plan-BSBCUE405 Survey stakeholders to gather and record information Class Activity Book aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour SIRCCPM002 Coordinate a pharmacy quality system SIRCCPM003 Lead and develop pharmacy teams SIRCCPM004 Manage pharmacy sales and service delivery SIRCCPM005 Manage pharmacy premises

Core units HLTSTE003 Sterilise loads HLTWHS003 Maintain work health and safety Elective units HLTDEN021 Apply the principles of radiation biology and protection in dental practice HLTDEN022 Prepare to expose a prescribed dental radiographic image HLTDEN023 Produce a prescribed dental radiographic image BSBOPS401 Coordinate business resources BSBMED301 Interpret and apply medical terminology appropriately BSBMED401 Manage patient recordkeeping system * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBESB401 Research and develop business plans BSBESB402 Establish legal and risk management requirements of new business ventures BSBESB403 Plan finances for new business ventures BSBESB404 Market new business ventures Elective units BSBESB301 Investigate business opportunities Group A BSBESB407 Manage finances for new business ventures Group A BSBMKG434 Promote products and services Group B BSBOPS404 Implement customer service strategies Group B BSBSTR401 Promote innovation in team environments Group B BSBSTR501 Establish innovative work environments Group B * We can develop additional elective units that are not listed on request (Please contact us for further information)

Marking Guide/Assessor kit includes answers to each question in the applicant assessment

Session Plan-BSBCUE405 Survey stakeholders to gather and record information Class Activity Book aggressive or abusive customers SIRXCEG009Our session plan support trainers to deliver effective, engaging and compliant classroom delivery of the qualification. This is a one off license fee and there are no limits on the amount of times you can use this session plan within your RTO, no annual or ongoing fees, and no limit on student numbers. We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce these