ERF Checklist-SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour DEF Units of competency SIRXOSM002 Maintain

Units of competency SIRXOSM002 Maintain ethical and professional standards when using social media and online platforms SIRXOSM004 Analyse performance of social media and online business tools SIRXOSM007 Manage risk to organisational reputation in an online setting SIRXOSM006 Develop and manage social media and online strategies SIRXOSM003 Use social media and online tools If you require RPL Kits with comprehensive benchmarking

Core units CPPREP5001 Manage compliance in the property industry CPPREP5002 Establish and monitor property industry trust account management practices CPPREP5003 Manage ethical practice in the property industry CPPREP5004 Manage a safe workplace in the property industry CPPREP5005 Manage teams in the property industry CPPREP5006 Manage operational finances in the property industry CPPREP5007 Develop a strategic business plan in the property industry Elective units BSBHRM524 Coordinate workforce plan implementation BSBHRM528 Coordinate remuneration and employee benefits BSBHRM612 Contribute to the development of employee and industrial relations strategies BSBLDR522 Manage people performance BSBLDR602 Provide leadership across the organisation * We can develop additional elective units that are not listed on request (Please contact us for further information)

and academic support accordingly

Core units AVIF0023 Apply aircraft safety procedures AVIF0034 Apply aviation work health and safety procedures AVIF0040 Employ fatigue risk management practices in an aviation workplace AVIG0003 Work effectively in the aviation industry AVIZ0003 Maintain basic situational awareness in an aviation workplace AVIZ0004 Maintain security awareness and vigilance in an aviation workplace TLID2003 Handle dangerous goods/hazardous substances TLIE0002 Process workplace documentation TLIF2018 Operate firefighting equipment TLIJ2001 Apply quality procedures TLIK2010 Use infotechnology devices in the workplace TLIO1002 Follow security procedures when working with passengers and personnel Electives AVID0005 Accept dangerous goods for air transport TLIB0003 Use and maintain minor mechanical equipment AVID0006 Prepare freight for flight AVID0007 Conduct aviation freight weighing operations TLID0014 Load and unload explosives/dangerous goods TLIF2012 Apply safe procedures when handling/transporting dangerous goods or explosives TLIB2001 Check and assess operational capabilities of equipment TLIE2007 Use communications systems If you require RPL Kits with comprehensive benchmarking

ERF Checklist-SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour DEF Units of competency SIRXOSM002 MaintainPlease contact us for more information!