Learning and Assessment Kit-ICTWEB443 Implement search engine optimisations Session Plan CPCCCM1014A Conduct workplace communication

CPCCCM1014A Conduct workplace communication

Units of competency PSPGEN002 Use routine workplace communication techniques PSPETH001 Uphold the values and principles of public service PSPGEN016 Address client needs PSPGEN003 Deliver a service to clients * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBTWK201 Work effectively with others SITXCCS009 Provide customer information and assistance SITXWHS005 Participate in safe work practices Elective Units SITXFSA005 Use hygienic practices for food safety BSBPEF202 Plan and apply time management SITXCOM006 Source and present information * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency ICTBWN306 Use radio frequency measuring instruments ICTDRE308 Install a cable broadband multi-dwelling unit system ICTCBL306 Locate and identify cable system faults ICTTEN207 Install and test internet protocol devices in convergence networks ICTCBL303 Install and terminate coaxial cable ICTTEN312 Install telecommunications network equipment ICTDRE314 Design communications wiring systems for customer premises ICTCBL251 Install aerial and underground cable lead-ins * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learning and Assessment Kit-ICTWEB443 Implement search engine optimisations Session Plan CPCCCM1014A Conduct workplace communicationOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to