Learner Resources-SITSS00065 Travel Sales and Customer Service Skill Set pre-order Core units CHCCCS019 Recognise and

Core units CHCCCS019 Recognise and respond to crisis situations CHCCSL001 Establish and confirm the counselling relationship CHCCSL002 Apply specialist interpersonal and counselling interview skills CHCCSL003 Facilitate the counselling relationship and process CHCCSL004 Research and apply personality and development theories CHCCSL005 Apply learning theories in counselling CHCCSL006 Select and use counselling therapies CHCCSL007 Support counselling clients in decision-making processes CHCCSM005 Develop

assess and control risks for outdoor recreation activities SISOPLN005 Interpret weather and environmental conditions for outdoor recreation activities SISXCCS001 Provide quality service SISXEMR001 Respond to emergency situations SISXFAC001 Maintain equipment for activities Electives SISOBWG001 Bushwalk in tracked environments SISOBWG005 Lead bushwalks in tracked environments SISOFLD006 Navigate in tracked environments SISOCYT001 Set up

communicate and search securely on the internet Group A BSBITU306 Design and produce business documents Group B BSBITU309 Produce desktop published documents Group B BSBITU312 Create electronic presentations Group B BSBITU313 Design and produce digital text documents Group B BSBITU314 Design and produce spreadsheets Group B BSBWRT301 Write simple documents Group B Additional electives BSBITU313 Design and produce digital text documents Group B BSBITU314 Design and produce spreadsheets Group B BSBWRT301 Write simple documents Group B BSBITU309 Produce desktop published documents Group B BSBITU312 Create electronic presentations Group B BSBINM301 Organise workplace information Group C BSBINN201 Contribute to workplace innovation Group C BSBPRO301 Recommend products and services Group C BSBSUS201 Participate in environmentally sustainable work practices Group C BSBWHS401 Implement and monitor WHS policies

Core units RIICOM201E Communicate in the workplace RIIENV201E Identify and assess environmental and heritage concerns RIIERR202E Contribute to the control of emergencies and critical situations RIIOGN201F Carry out rig lease operations RIIRIS201E Conduct local risk control RIIWHS201E Work safely and follow WHS policies and procedures Elective units RIIHAN208D Perform dogging RIIHAN209E Perform basic rigging RIIHAN307E Operate a vehicle loading crane RIIHAN309F Conduct telescopic materials handler operations RIIHAN311F Conduct operations with integrated tool carrier RIIMPO304E Conduct wheel loader operations * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Resources-SITSS00065 Travel Sales and Customer Service Skill Set pre-order Core units CHCCCS019 Recognise andOur learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all