Learner Resources-MSM40116 Certificate IV in Process Manufacturing Skill Set Core units SIRXCEG001 Engage the

Core units SIRXCEG001 Engage the customer SIRXCEG002 Assist with customer difficulties SIRXCEG003 Build customer relationships and loyalty SIRXCOM002 Work effectively in a team SIRXIND001 Work effectively in a service environment SIRXRSK001 Identify and respond to security risks SIRXSLS001 Sell to the retail customer SIRXWHS002 Contribute to workplace health and safety Elective units CHCDIV001 Work with diverse people SIRXCOM003 Promote team cohesion SIRXCEG008 Manage disrespectful

Units of competency FBPFSY4005 Conduct a traceability exercise FBPFSY3004 Participate in traceability activities * We can develop additional elective units that are not listed on request (Please contact us for further information)

health prevention and promotion programs CHCMHS010 Implement recovery oriented approaches to complexity CHCMHS011 Assess and promote social

measure and estimate familiar quantities for work Elective units FBPRBK2003 Assist sponge cake production FBPRBK2004 Assist basic bread production * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Resources-MSM40116 Certificate IV in Process Manufacturing Skill Set Core units SIRXCEG001 Engage theOur learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all