Learning and Assessment Kit-SITHKOP010 Plan and cost recipes DEF Units of competency SITXCCS007 Enhance

Units of competency SITXCCS007 Enhance customer service experiences SITXCCS008 Develop and manage quality customer service practices SITXCOM005 Manage conflict * We can develop additional elective units that are not listed on request (Please contact us for further information)

facilitate and review all aspects of case management CHCDIS009 Facilitate ongoing skills development using a person-centred approach HLTENN040 Administer and monitor medicines and intravenous therapy HLTENN048 Apply nursing practice in the emergency care setting HLTENN053 Apply nursing practice in the critical care setting HLTENN055 Apply nursing practice in the respiratory care setting HLTENN056 Apply nursing practice in the cardiovascular care setting * We can develop additional elective units that are not listed on request (Please contact us for further information)

policies and procedures in the construction industry Elective units BSBESB301 Investigate business opportunities BSBESB407 Manage finances for new business ventures RIIWHS202E Enter and work in confined spaces * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units CHCCOM002 Use communication to build relationships CHCDIV001 Work with diverse people CHCECD001 Analyse and apply information that supports employment and career development CHCECD008 Deliver services consistent with a career development framework CHCECD009 Conduct career guidance interviews CHCECD010 Provide support to people in career transition CHCLEG001 Work legally and ethically CHCPRP001 Develop and maintain networks and collaborative partnerships Elective units CHCADV001 Facilitate the interests and rights of clients CHCMHS001 Work with people with mental health issues CHCPRP004 Promote and represent the service CHCCCS020 Respond effectively to behaviours of concern CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety * We can develop additional elective units that are not listed on request (Please

Learning and Assessment Kit-SITHKOP010 Plan and cost recipes DEF Units of competency SITXCCS007 EnhanceOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to