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Units of competency PMAOMIR346 Assess and secure an incident site PMAOMIR322 Manage incident response information PMAWHS311 Lead emergency teams PMAOMIR317 Facilitate search and rescue operations * We can develop additional elective units that are not listed on request (Please contact us for further information)
Units of competency SITTIND001 Source and use information on the tourism and travel industry SITXCCS006 Provide service to customers SITXWHS001 Participate in safe work practices SITXCOM002 Show social and cultural sensitivity SITTTSL005 Sell tourism products and services SITTTSL016 Provide specialist advice on cruises SITXEBS001 Use social media in a business * We can develop additional elective units that are not listed on request (Please contact us for further information)
CPCCOHS2001A Apply OHS requirements
Units of competency SIRXCEG002 Assist with customer difficulties BSBOPS304 Deliver and monitor a service to customers BSBOPS305 Process customer complaints SIRXPDK001 Advise on products and services * We can develop additional elective units that are not listed on request (Please contact us for further information)
Learning and Assessment Kit-CHCDIS015 Develop and provide person-centred service responses Unit Units of competency PMAOMIR346 AssessOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to
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