Learning and Assessment Kit-SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour PMA Core units CHCCCS004 Assess co-existing

Core units CHCCCS004 Assess co-existing needs CHCCCS016 Respond to client needs CHCCSM013 Facilitate and review case management CHCDEV006 Analyse information for service planning and delivery CHCDIV001 Work with diverse people CHCDFV001 Recognise and respond appropriately to domestic and family violence CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety CHCPRT028 Work effectively in child protection to support children

Core units BSBPRO401 Develop product knowledge BSBREL402 Build client relationships and business networks BSBSLS407 Identify and plan sales prospects BSBSLS408 Present

Units of competency HLTINFCOV001 Comply with infection prevention and control policies and procedures * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units AHCECR309 Conduct an ecological and cultural site inspection prior to works AHCWHS301 Contribute to work health and safety processes Elective units AHCECR301 Maintain native ecosystem areas AHCECR301 Maintain native ecosystem areas AHCECR301 Maintain native ecosystem areas AHCBIO303 Apply biosecurity measures AHCPMG301 Control weeds ACMGAS305 Rescue animals and apply basic first aid AHCARB325 Manage trees to create and maintain habitat refuges AHCBIO301 Identify and report signs of unusual disease or pest AHCCFP301 Identify the effects of climate change as a factor in land management AHCCHM304 Transport and store chemicals AHCFIR301 Undertake burning for fuel

Learning and Assessment Kit-SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour PMA Core units CHCCCS004 Assess co-existingOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to