Learning and Assessment Kit-HLT23215 Certificate II in Health Support Services CUA Core units BSBCUE203 Conduct customer

Core units BSBCUE203 Conduct customer engagement BSBCUE205 Prepare for work in a customer engagement environment BSBCMM201 Communicate in the workplace Elective units BSBCMM301 Process customer complaints BSBCUS201 Deliver a service to customers BSBITU111 Operate a personal digital device BSBWHS201 Contribute to health and safety of self and others BSBWOR203 Work effectively with others ICTICT103 Use

Units of competency FBPCEL2009 Carry out transfer operations FBPCEL3001 Handle and store spirits BSBWHS301 Maintain workplace safety * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency FWPCOT2206 Stack and bind material FWPCOR2205 Follow WHS policies and procedures TLID1001 Shift materials safely using manual handling methods FWPCOT2255 Store materials * We can develop additional elective units that are not listed on request (Please contact us for further information)

CPCCCA2011A Handle carpentry materials

Learning and Assessment Kit-HLT23215 Certificate II in Health Support Services CUA Core units BSBCUE203 Conduct customerOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to