Learning and Assessment Kit-MSS404051 Mistake proof a process Self-Study Guide Units of competency SITXCCS007 Enhance

Units of competency SITXCCS007 Enhance customer service experiences SITXCCS008 Develop and manage quality customer service practices SITXCOM005 Manage conflict * We can develop additional elective units that are not listed on request (Please contact us for further information)

selection and induction of staff BSBITU303 Design and produce text documents * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency ICTCBL330 Splice and terminate optical fibre cable for telecommunications projects ICTBWN308 Work safely on live optical fibre installations ICTWHS204 Follow work health and safety and environmental policy and procedures ICTBWN302 Install optical fibre splitters in fibre distribution hubs ICTCBL316 Install ribbon fibre cable in the FTTX distribution network ICTBWN307 Use optical measuring instruments ICTTEN318 Inspect

weeds and diseases AHCCHM406 Provide advice and sell farm chemicals AHCIRG349 Recommend irrigation products and services * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learning and Assessment Kit-MSS404051 Mistake proof a process Self-Study Guide Units of competency SITXCCS007 EnhanceOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to