Learner Resources-VU21464 Examine current issues Session Plan aggressive or abusive customers *

aggressive or abusive customers * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency SITXFIN004 Prepare and monitor budgets SITXHRM003 Lead and manage people SITXMGT002 Establish and conduct business relationships SITXWHS003 Implement and monitor work health and safety practices SITXFIN003 Manage finances within a budget SITXCCS008 Develop and manage quality customer service practices SITXMGT001 Monitor work operations SITXCOM005 Manage conflict BSBWRT401 Write complex documents * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units AHCIRG435 Determine hydraulic parameters for an irrigation system AHCIRG436 Implement an irrigation-related environmental protection program AHCIRG437 Schedule irrigations AHCIRG438 Select and manage pumping systems for irrigation AHCIRG439 Interpret and apply irrigation designs AHCIRG442 Supervise irrigation system installation AHCIRG443 Supervise irrigation system maintenance AHCWHS401 Maintain work health and safety processes Elective units AHCBUS407 Cost a project AHCBUS408 Operate within a budget framework AHCDRG403 Coordinate and supervise installation of an irrigation drainage system AHCDRG404 Monitor and control irrigation drainage systems * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units MSMENV272 Participate in environmentally sustainable work practices MSMSUP100 Apply workplace context to own job MSMSUP102 Communicate in the workplace MSMWHS110 Follow emergency response procedures MSMWHS200 Work safely Elective units PMAOPS352 Operate and troubleshoot instrument and plant air systems PMAOPS354 Operate and troubleshoot inert gas generation systems PMAOPS357 Operate and troubleshoot produced water and water injection systems PMAOPS322 Undertake well management PMAOPS363 Operate and troubleshoot export systems PMAOPS370 Operate and troubleshoot condensate stabilisation systems PMAOPS310 Operate and troubleshoot distillation system PMAOPS336 Operate and troubleshoot fixed-bed adsorption system PMAOPS341 Operate and troubleshoot cryogenic processes PMAOPS343 Transfer bulk fluids into/out of storage facility PMAOPS204 Select and use utilities and services PMAOPS332 Generate electrical power PMAOPS349 Operate and troubleshoot hydraulic systems PMAOPS205 Operate heat exchangers PMAOPS223 Operate and monitor valve systems PMAOPS246 Operate separation equipment * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Resources-VU21464 Examine current issues Session Plan aggressive or abusive customers *Our learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all