RPL Kit-AURACA103 Build customer relations in an automotive workplace Class Activity Book aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

Units of competency SISOABS005 Establish ropes for single pitch abseiling on artificial surfaces SISXFAC001 Maintain equipment for activities SISOABS008 Lead single pitch abseiling activities on artificial surfaces SISXEMR001 Respond to emergency situations SISXCCS001 Provide quality service SISOABS002 Abseil single pitches

Units of competency AHCBAC408 Manage agricultural crop production AHCORG403 Manage organic soil improvement AHCBAC509 Plan and manage long-term weed

Units of competency CUADTM311 Assist with dance teaching CUAWHS405 Provide a safe performing arts environment for children CUAWHS111 Follow safe dance practices CUADTM412 Promote the physical and emotional wellbeing of children in performing arts * We can develop additional elective units that are not listed on request (Please contact us for further information)

RPL Kit-AURACA103 Build customer relations in an automotive workplace Class Activity Book aggressive or abusive customers SIRXCEG009Our RPL Kits are developed to assist in making valid assessment decisions whilst remaining compliant with training standards. The RPL Kits are written for each qualification and include carefully designed documentation and simple instructions for evidence submission. The kit is designed to cover all units requirements with a range of appropriate assessment methods. Our RPL Kit includes six steps: Stage 1: An RPL Application Form and Information