Learning and Assessment Kit-BSBOPS404 Implement customer service strategies Certificate II Core units CHCDIV001 Work with

Core units CHCDIV001 Work with diverse people CHCLEG003 Manage legal and ethical compliance HLTADM004 Manage health billing and accounting system HLTINF003 Implement and monitor infection prevention control policies and procedures HLTWHS004 Manage work health and safety BSBCUS501 Manage quality customer service BSBFIM501 Manage budgets and financial plans BSBMED301 Interpret and apply medical terminology appropriately BSBMGT502 Manage people performance BSBRSK501 Manage risk Elective units CHCPRP003 Reflect on and improve own professional practice BSBADM502 Manage meetings BSBWOR502 Lead and manage team effectiveness BSBMGT516 Facilitate continuous improvement BSBMGT517 Manage operational plan * We can develop additional elective units that are not listed on request (Please contact us for further information)

c MEM18049 Disconnect/reconnect fixed wired equipment up to 1000 volts a

Core units BSBWOR203 Work effectively with others SITHCCC001 Use food preparation equipment SITHCCC005 Prepare dishes using basic methods of cookery SITHCCC011 Use cookery skills effectively SITHKOP001 Clean kitchen premises and equipment SITXFSA001 Use hygienic practices for food safety SITXINV002 Maintain the quality of perishable items SITXWHS001 Participate in safe work practices Elective units SITHCCC003 Prepare and present sandwiches SITHCCC006 Prepare appetisers and salads SITHCCC007 Prepare stocks

ethics and privacy policies in ICT environments ICTSAS527 Manage client problems Elective units ICTGAM423 Apply artificial intelligence in game development ICTGAM533 Create complex 3-D interactive games ICTGAM535 Develop complex 3-D software for games and interactive media ICTGAM537 Prepare games for different platforms and delivery modes ICTICT433 Build graphical user interfaces ICTSAS530 Use network tools Group O ICTSAD501 Model data objects Group M ICTSAD502 Model data processes Group M ICTNWK529 Install and manage complex ICT networks Group A ICTSAD502 Model data processes Group H ICTWEB513 Build dynamic websites Group I ICTWEB514 Create dynamic web pages Group I ICTNWK615 Design and configure desktop virtualisation Group L ICTSAS518 Install and upgrade operating systems Group L Additional Electives ICTDBS507 Integrate databases with websites ICTCYS407 Gather

Learning and Assessment Kit-BSBOPS404 Implement customer service strategies Certificate II Core units CHCDIV001 Work withOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to