LLND Kit-SIRXCEG002 Assist with customer difficulties EAL Editable Files - Provided in

Editable Files - Provided in Microsoft Word for easy RTO customisation

Core units BSBCMM211 Apply communication skills BSBOPS201 Work effectively in business environments BSBPEF202 Plan and apply time management BSBSUS211 Participate in sustainable work practices BSBWHS211 Contribute to the health and safety of self and others Elective units BSBCRT201 Develop and apply thinking and problem solving skills Group A BSBDAT201 Collect and record data Group B BSBOPS202 Engage with customers Group C BSBOPS203 Deliver a service to customers Group C BSBTWK201 Work effectively with others Group C * We can develop additional elective units that are not listed on request (Please contact us for further information)

emotional and physical wellbeing CHCMHS012 Provide support to develop wellness plans and advanced directives CHCMHS013 Implement trauma informed care CHCPOL003 Research and apply evidence to practice CHCPRP003 Reflect on and improve own professional practice HLTWHS004 Manage work health and safety Elective units CCHCCCS017 Provide loss and grief support CHCCCS018 Provide suicide bereavement support BSBFIM501 Manage budgets and financial plans HLTHPS006 Assist clients with medication HLTAAP001 Recognise healthy body systems * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units CUAIND611 Work professionally in the creative arts industry CUAPPM512 Realise productions CUAPPM513 Incorporate creative and technical needs into management processes CUAPPR612 Collaborate in professional creative projects FNSORG501 Develop and manage a budget Elective units CPCCWHS1001 Prepare to work safely in the construction industry BSBFIN601 Manage organisational finances BSBLEG525 Apply legal principles in intellectual property law matters BSBOPS601 Develop and implement business plans BSBSTR603 Develop business continuity plans BSBSTR801 Lead innovative thinking and practice BSBHRM525 Manage recruitment and onboarding BSBOPS502 Manage business operational plans BSBOPS504 Manage business risk * We can develop additional elective units that are not listed on request (Please contact us for further information)

LLND Kit-SIRXCEG002 Assist with customer difficulties EAL Editable Files - Provided inEmpower Your Learners with Foundational Excellence In todays evolving vocational education and training environment, the identification and support of learners Language, Literacy, Numeracy, and Digital (LLND) skills are crucial for both compliance and learner success. CAQAs LLND Kit is a complete, audit ready assessment and support solution designed to help Registered Training Organisations (RTOs) identify, assess, and strengthen these foundational